Smart 911 Facility

What is Smart911Facility

Smart911Facility is an added service within Smart911 that allows for a profile to be created for any type of facility or campus at When any call, landline or mobile dials 9-1-1 from within the geographical boundaries of that location (as determined by the facility profile) the profile will immediately display within the Smart911 console to the 9-1-1 dispatcher. In addition, a dispatcher can search for the profile of a facility by name within their area.

A facility profile can include:
•multiple buildings within a campus
•point(s) of contact on site
•Fire alarm contact
•Security alarm contact
•Property owner contact information
•Gates or access codes
•Geographical boundaries including parking lots
•Floor plans of each building
•Landline phone numbers within a building

Who to Contact

There are several groups of people within your community that are ideal candidates to create a profile for their facility or campus. These include:
•Hospitals or Medical Centers
•Strip malls or large retailers
•Consider facilities such as Home Depot, Target or Supermarkets
•Large corporations or corporate office parks •These are often managed by a property management firm

Why They Should Create a Profile

Emergency calls come from within large facilities or campuses every day, from landlines and mobile phones. Whether it is an employee, customer or visitor in that location, having the information to reach their exact location within the facility as well as access points, points of contact and maps can cut seconds and minutes off of the response time. A Smart911Facility profile can help protect both people and places.

Specific Use Cases:
•Fire: a profile can contain evacuation routes, exits in a building, stairwells and elevators, on-site contacts and the closes hydrants in order to safely evacuate and respond to a fire or other hazard on-site
•Medical emergency: a profile can contain access points to the location, location of AEDs on-site, and who to contact on-site
•Active Shooter or Other incident: a profile can contain exits, floorplans, on-site contacts and surrounding parking lots and roads in order to lock down or evacuate a location quickly

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